| Quality management
|  | | Quality – especially the quality of processes and results – is and will continue to be an essential competitive factor, if not the most decisive one. First principle and prerequisite for any business success is customer orientation, is fulfilling their expectations, especially where quality is concerned. All over the world, there are almost one million organizations and businesses with a certified quality management system that are convinced of this correlation. They know and understand
their customers’ needs, and they apply efficient process management and economical use of resources to improve their performance. |
Certification of quality management systems
A certification body’s competence, professionalism and spirit of partnership contribute significantly to an organization’s
continual improvement. In order to be able to customize the assessment of a quality management system according to an organization’s specific conditions,
objectives and success factors, you first have to get to know each other. The customer then places the order for an assessment procedure based on a meaningful
offer. |
Graphic: Certification procedure - the path to your certificate
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Benefits of a Quality Management System
Clear organizational strategies and goals, efficient
and transparent processes, measurable results and continual improvements characterize
effective quality management systems. They:
- Increase customer satisfaction
- Create clear responsibilities
- Motivate employees
- Reduce costs by avoiding errors
- Improve competitive ability
- Reduce risks
- Improve image
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Quality management systems increase customer satisfaction
Studies prove: Customers of business organizations with a systematic quality management system are more satisfied
and more loyal than those of other organizations.
Graphic: Customer satisfaction - Results of EXBA 2003, the benchmark study on Excellence within the German economy
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| June 2006
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